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EXPRESS DELIVERY

Delivery time 2-4 working days

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FAQ

Do you have questions?

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OUR REPUTATION

Customers reviews

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Klarna-Safe shopping

Downpayments, 14 days bill

Frequently asked questions:

Q: I placed an order but did not receive any confirmation by e-mail. What is the reason and will it be processed?
A: If you saw success status after placing your order, it will be processed normally. Confirmation e-mail was sent automatically to your e-mail address. If you cannot find it, please look at spam box or basket, sometimes Google.com and Hotmail.com read such automated e-mails as spam. If you still do not see any confirmation, write to us and we will confirm the status of your order. 

Q: Do you sell 100% new, unused, and original products?
A: Yes, we sell only new, unused, and 100% original brand mobile devices.

Q: Why do I not receive order and shipment confirmation to my e-mail?
A: Sometimes Google.com and Hotmail.com read our automatic mails as spam. Please check your spam box.

Q: What does T-Mobile, Vodafone, O2 mean in the names of the phones and does that mean that phones are SIM locked?
A: Operators like T-Mobile, Vodafone, O2 mean the name of official initial distributor and nothing else. All the phones we sell are SIM FREE and NOT locked.

Q: Why do you have different prices for the same phone models? Do they have some technical differences?
A: Our costs of purchase can vary from time to time and all our prices are based on buying price. All the same models are technically and visually identical.

Q: Is there Swedish language menu in your mobile phones?
A: Yes, 90% of our phones have Swedish and all European language menu. Exception is HTC, as some HTC models have limited language choice. This information is shown on the product page of every model in the technical specifications section and you can always check that.
Menu languages: CZ, DK, DE, EE, GB, ES, FR, HR, IS, IT, LV, LT, HU, NL, NO, PL, PT, RO, SL, SK, SRB, FI, SE, TR, GR, BG, RU.

Q: What is the duration of warranty period for Sweden and who provides warranty repairs in Finland?
A: All our models covered with the 2-year European manufacturer’s warranty. Only Apple, Blackberry and XIAOMI devices have limited 1-year warranty.
The information concerning your nearest warranty service provider is available here: http://www.mobilyx.se/warranty
If your local repair service cannot fix the product, you need to send it back to us. We will fix that or exchange to new one and send it back to you without a fee. Return costs are to be covered by the buyer.

Q: Can I exchange or return the product?
A: You have 14 days from purchase date to return or exchange your device. It must be in the sealed original box and unused. Return costs are to be covered by the buyer.

Q: Can I get the money back for the ordered item?
A: You have 14 days from purchase date for return and refund. Product must be in the sealed original box and unused. Return costs are to be covered by the buyer.

Q: What is delivery time and cost?
A: Usually, our clients get their products in 2–7 days. This information is also shown on the product page of every device, ‘Delivery time: 3–5 working days’. To see the estimated delivery time, please add product to basket and enter your zip code, after that, the system will also calculate the shipping cost.

Q: How can I trace my shipment?
A: After each order dispatch, we e-mail a shipping confirmation to the client with the tracking code.
Using this code, you can always track your parcel or ask questions here: 

- DHL Express
- DPD (Postnord)

Q: Why is my order delayed and can it be stopped?
A: For the products with low stock (1–5 pcs), we cannot guarantee availability and when processing the order, its status may turn into ‘Out of stock’. In that case, we wait for the new arrival. Therefore, if your order is delayed for more than 5 working days, please contact us and we will try to solve the issue or cancel your order with full refund. We kindly ask you to inform your order number if you write to us.

Q: Why have I not received the refunded money onto my bank account?
A: Knaitek does not send the money directly to our clients. All our clients’ payments go through Klarna payment system. When the order is cancelled, this status is automatically sent to Klarna for refund procedure. Normally, Klarna performs refunds in 5 working days. If you have more questions, please contact Klarna directly: www.klarna.se

Q: I put an item to the basket, but cannot complete the order.
A: Enter Zip code without spaces. Please see the picture below with the steps necessary to complete your order: